Having a great time while playing at Metal Casino is our main focus, but playing responsibly is equally important to us.
Our casino is intended for entertainment purposes and, fingers crossed, you may be lucky enough to withdraw some real juicy winnings! But please keep in mind that while playing in the casino, a win is never guaranteed. Because of this, the casino should not be seen as a steady source of income.
We want you to rock, but also know when the show is over for the night!
Should you ever feel that you are playing too much, maybe causing financial problems or affecting your personal life negatively, we have online limiting tools for you to make use of.
These tools are available on your account under the “Limits” tab in “My account”.
You are also very welcome to contact our Support Crüe for assistance.
Know your Limits:
Time out:If you ever feel like taking a break from the adventures at Metal Casino, you can ask for a temporary block on your account. It’s always cool. You can choose to block for 1 day, 1 week, 1 month or even 1 year.
Deposit limits:With the help of a deposit limit, you can restrict the amount you wish to deposit on a daily, weekly or monthly basis.
Session limits:If you want to limit the time you play in our casino, you can set a session limit. You can set a pre-determined amount of time you can spend in the casino per day, week or month.
Loss Limits:With a loss limit, you can ensure that you don’t exceed a specific loss amount. Set your pre-defined loss limit per day, week or month.
Wagering limits:You can also restrict the amount you wish to bet on a daily, weekly or monthly basis by setting a wagering limit.
Please be notified, should you wish to remove any limit or increase them, a timeout period of 7 days will apply before the changes take effect.
The limits are found under the “Limits” tab in your account preferences, except the wagering limit and self-exclusion which our Support Crüe can set for you by contacting them via email ([email protected]) or in the live chat.
Self ExclusionSelf-exclusion is a formal process whereby you choose to close your account for a period of between 6 months and 5 years. During the chosen period all online accounts that you hold with both Betit Operations Limited and MT SecureTrade Limited will be subject to your self-exclusion request. This facility is available through the limits section from your account settings or by contacting our Customer Service.
During the self-exclusion agreement, we will 'close' any accounts you hold with us and our group companies and return any remaining balances to you. Once you have chosen to self-exclude, the process cannot be reversed for any reason and you will not be able to apply to open new accounts.
During this period we will not send you any marketing material and we cannot accept any deposits or bets. Please note however, that whilst your details will be removed from our mailing database this may not prevent you from receiving marketing material which is already in the process of being sent. We would ask you to please disregard any such material received accordingly.
Once the self-exclusion period has expired, your accounts will remain closed unless you contact us by e-mail or chat to reactivate. Once a reactivation request has been received, a further 24 hour 'cool off' period applies.
Reality CheckFor our members residing in the UK you can choose to set a reality check on your account which can be set up as you log in.
A reality check provides you with a notification (every 15, 30 or 60 minutes, depending on chosen settings) that informs you how much you have lost/won and for how long you have been playing.
Looking for help?If you are worried about your gambling habits, or maybe a friend or family member, there is help to get. Below we have linked some independent organisations in UK, specialized in gambling.
GA Gamblers Anonymous
Phone: 0207 384 3040
Phone: 08700 50 88 80
Does Metal Casino have a license?Hell yes! MetalCasino.com is an online casino fully licensed and operated by MT SecureTrade Limited, a company incorporated under the laws of Malta with registration number C56545 and registered address at GB Buildings, Penthouse, Watar Street, Ta’ Xbiex XBX 1301, Malta. Issued by the Malta Gaming Authority (MGA), which is one of the most strict and respected licensing authorities in the world.
MetalCasino.com is licensed and regulated by the United Kingdom Gambling Commission, for members residing in the United Kingdom (account reference number: 39575). This license is owned and operated by MT SecureTrade Limited a company incorporated under the laws of Malta with registration number C56545 and registered address at GB Buildings, Penthouse, Watar Street, Ta’ Xbiex XBX 1301, Malta.
What is GamStop
GAMSTOP lets you put controls in place to help restrict your online gambling activities.
Sign up for the service and you will be prevented from using gambling websites and apps run by companies licensed in Great Britain, for a period of your choosing.
GAMSTOP is a free service for users.
How can I add myself to the GAMSTOP register?
If you are having difficulty controlling your gambling and wish to add yourself to the UK National Online Self-Exclusion scheme, GAMSTOP, you may do so by visiting the following link - https://www.gamstop.co.uk/
Upon accessing the GAMSTOP website, you will be prompted to supply some personal information including, but not limited to, first name, last name, e-mail address, date of birth and telephone number.
Once you have input your personal information you will be asked to verify your attempt to register with GAMSTOP.
Once you have confirmed your addition to the register, GAMSTOP will contact you to request some further information for security purposes (such as identity verification). Once GAMSTOP are satisfied with the information received, your request to be added to the GAMSTOP register will be complete